Troubleshoot a file upload
Resolve size, type, expiry, or upload-status problems.
Last updated 2026-07-18
Check the file
Files must use a supported type and be no larger than 10 MB. Daily upload and plan limits also apply.
- 1Confirm the file is 10 MB or smaller.
- 2Try a supported document or image format.
- 3Wait for the upload indicator to complete before sending.
- 4Upload the file again if the previous attachment expired.
If it still fails
Try another browser session, then contact support with the filename extension, approximate size, and error message. Do not send the file if it contains information support does not need.