Troubleshoot a response that does not start
Check common causes when a chat request stalls or fails.
Last updated 2026-07-18
Quick checks
Confirm that the browser is online, then retry the request once. A temporary provider or network error can prevent a response from starting.
- 1Wait briefly and retry the message.
- 2Remove an expired or failed attachment.
- 3Start a new chat to rule out conversation-specific context.
- 4Sign out and back in if the session has expired.
Ask support
If the problem continues, open Help & Support in Settings and include the approximate time, selected model, and what you observed. Do not include passwords or secret keys.